Impact of Covid-19 - Update 2 December 2020
We can confirm that you can continue to order and receive content through British Library On Demand. This includes items from both our Boston Spa and St Pancras sites.
We have updated our workflows and processes in order to maintain staff safety and well-being. These necessary changes may further impact our service delivery times. If you need Covid-19 related research content or you need an item urgently, you can order through our two hour delivery service. Please note, you will not receive the requested content within the two hour time frame, but this allows us to prioritise Covid-19 related requests. These will not be charged at the premium two hour rate.
Due to the implementation of Covid-19 safe working practices, we are currently unable to process 24-hour requests in the stated time frame. These requests will also not be charged at the premium rate.
Our On Demand loan service is now fully operational with materials available from our stores at the British Library in Boston Spa and London. Please note loans are only available to customers with an On Demand business account.
Auto renewal fees on loan items remain suspended until further notice.
The British Library is committed to supporting our colleagues in Higher Education as you make the necessary transition to online teaching. We can confirm that you can still order and receive copies of chapters and articles through the British Library and CLA EHESS service for items held at both British Library sites in Yorkshire and London.
Please note that we are prioritising capacity over speed, and so we will be unable to meet our published two day speed of service. This is to ensure that our print collections are handled the minimum number of times by the least number of people to limit risk to staff. Please be aware, should our capacity become stretched, or the situation with Covid-19 change, we may need to scale back our operations. We would therefore ask you not to submit bulk quantities in your orders, but spread the orders out. This will help us manage our capacity. We will let you know as soon as possible if anything changes.
If you have any further queries please contact our Customer Service team through email at firstname.lastname@example.org.
Thank you for your patience during this period. We look forward to continue working closely with you.